Last updated: 21|04|2026
Thank you for shopping with us. We strive to ensure that you are satisfied with your purchase. Please read our return and refund policy carefully.
1. Returns
We accept returns under the following conditions:
- The item must be unused, unworn, and in its original condition
- The item must be returned with original packaging and tags
- Return request must be raised within 5 days of delivery
To initiate a return, please contact us at:
[pearldivine7@gmail.com]
2. Non-Returnable Items
- Used or worn products
- Items without original packaging
- Customized or personalized items
- Products damaged by customer misuse
💍 Jewellery
- Eligible only if:
- Item is damaged or defective
- Wrong product delivered
- Must be returned with original packaging and box
⚠️ Due to the delicate nature of jewellery, returns for change of mind are not accepted
3. Refunds
Once we receive and inspect your returned item:
- You will be notified of approval or rejection
- If approved, refund will be processed within 5–7 business days
- Refund will be credited to your original payment method
4. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your bank or card provider (processing time may vary)
5. Exchanges
We only replace items if they are:
- Defective
- Damaged
6. Return Shipping
- Customers are responsible for return shipping costs (unless product is defective)
- Shipping charges are non-refundable
- We recommend using a trackable shipping service
7. Cancellations
- Orders can be cancelled within 12 hours of placing the order
- Once shipped, orders cannot be cancelled
8. Contact Us
If you have any questions about our Return & Refund Policy, please contact:
Email: pearldivine7@gmail.com
Phone: +919582821228
Note: This policy is subject to change without prior notice.
